Terms & Conditions


Effective Date:  May 25, 2018
Notice Version: 1.0 updated June 8th 2018



Legal

By using any of Christelvoss’s Services, you confirm you have agreed to the Privacy Policy and read and understood this Terms of Conditions and our Cookie Policy.


By using my services, you automatically agree to my terms & conditions:

Christelvoss.com will not test old, abandoned, or rarely used browsers and devices - including all versions of Opera, previous versions of Safari, Firefox, Internet Explorer, and Chrome. Always clear your cache. Here's how you do it.

The code (HTML, CSS, JavaScript) written for your project is co-owned and can be used by both parties for any chosen project. Note that codes written by my development team are project specific and cannot be re-used without permission.

Work on new projects will begin upon receipt of 50% of the total invoice amount.
I will not reuse or repurpose any proprietary text or image content from your website on any other website I create. No web solution or recommendation is guaranteed as 100% error-free. Therefore I won’t accept liability for damages, including lost profits, lost savings, or other incidental, consequential, or special damages to you or any third party or losses arising out of the operation of or inability to operate any recommended web solutions even if I’ve been notified about possibilities of such damages beforehand.

I will work in good faith to resolve any errors that are brought to my attention in a timely manner. Hereby, you agree providing everything required for completing the project within timeline and format requested. Confidentiality of any information you request will be maintained.

 

Privacy Notice:

To use my services, the following information will be requested:

Name
Address
Phone number
Email address
Company VAT number (if applicable)

Christelvoss.com requires your personal information in order to deliver the service. Your personal data is registered with Christelvoss.com and are kept for five (5) years after which your data will be deleted. The data manager at Christelvoss.com is Creative Director, Christel Voss.

While registered by Christelvoss.com, you are entitled to send us your objections to registration. You also have the right to know which information we hold about you at any time. These rights are in accordance with the Personal Data Act. For further information please contact: hej@christelvoss.com

 

Cookies:

Christelvoss.com uses cookies to improve and customise the website for visitors. Cookies also help to store certain information that adapts ads and offers to give you a more relevant experience. “Session cookies” are used to track statistics about the use of the website. By using this website and / or accepting our privacy policy, you authorise the use of cookies. Note that if you choose not to accept cookies, some features on this website may be limited. If you do not agree with our cookie policy, you can turn the cookies off in the security settings in your browser. Note that you can always manually delete cookies from your hard drive.


ShapeUp hours

Conditions:

ShapeUp hours expire after six months from the date of purchase. There is no refund for unused time. I will track and report the time spent on your project (by the minute). I will always make sure my clients are happy, so generally you will get more than the 5, 10 or 15 hours you’ve paid for.


Squarespace Support

Cancellation policy:

Skype Session
– Online sessions available after you’ve purchased ShapeUp hours.

Please cancel in due time – and at least 24 hours before our scheduled session either via mail or text-message. In case of not cancelling within the notice period, i reserve the right to deduct  one (1) hour from your existing ShapeUp hours. Write your message via email to hej@christelvoss.com.
You can also give me a call on +45 6130 0216 or send an SMS.

Face-to-face Support meetings
– These take place in Copenhagen, Nørrebro

Please cancel in due time – and at least 24 hours before our scheduled session either via mail or text-message. In case of not cancelling within the notice period, i reserve the right to deduct one (1) hour from your existing ShapeUp hours. Write your message via email to hej@christelvoss.com.
You can also give me a call on +45 6130 0216 or send an SMS.


Extra services

A website is created by various building blocks.

There are certain aspects that need to be created as a team or by a third party. For maximum transparency, below is the list of services that are considered as extras and not automatically included in my website packages. Let me know in writing if you wish to include an extra service to your project.

  • Google ranking
    Setting up Google account, Google Analytics and Search Console

  • Setting up your companys professional email
    1. G suite (not free)
    2. Gmail (free - requires a gmail account)
    – it's a copy of your gmail - an alias: ex. name@domain.com
    – I can set it up with an auto signature, links and logo

  • Video material
    A Youtube/Vimeo account for your videos. Add a good description.

  • Searchwords and related keywords
    These a part of your websites texts. I recommend hiring an experienced copywriter to contribute the copy for the website. SEO/SEM needs to be incorporated. Squarespace is SEO-ready but the content needs to be provided by the client (you).

  • Sourcing and purchasing stock photography
    Good visuals are everything when it comes to your website. If you don’t have your own images, I recommend hiring a photographer or sourcing images from various libraries with stock photography. For sourcing the imagery, my hourly rate is 790 DKR. ex. VAT.

  • Logos
    I do not do artwork finishes on your existing logo. If you need a logo, I'll be happy to design it, however, it will be invoiced as a separate project.

  • Third parties
    Squarespace can be integrated with many services, which often cost a monthly fee. Purchase of these services is not included in my offer.

  • Email marketing
    If needed, I will set up your newsletter layout via Mailchimp so it's consistent with your brand identity. Building mailing lists, writing and sending newsletters are not part of my services.

  • Multi-lingual site
    Means double the hours, as there is two 2 identical websites to design. Additionally, you need to hire a professional writer to deliver all copy.

  • Webdesigner versus Webdeveloper
    API, login to a memberbase/profile/intranet, subscriptions, server architecture - these are jobs for a web developer. My services are web design, graphic design and handling the front end of your website.

 

Got questions? Contact me at hej@christelvoss.com

 
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